| 000 | 02485cam a2200385 i 4500 | ||
|---|---|---|---|
| 001 | 17618226 | ||
| 003 | OSt | ||
| 005 | 20250214142918.0 | ||
| 008 | 130208t20132013inua b 001 0 eng | ||
| 010 | _a 2013001438 | ||
| 020 | _a9780133088779 (hardcover : alk. paper) | ||
| 020 | _a0133088774 (hardcover : alk. paper) | ||
| 020 | _a9780133088854 | ||
| 020 | _a0133088855 | ||
| 040 |
_aDLC _beng _cDLC _erda _dDLC |
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| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHD9980.5 _b.H345 2013 |
| 082 | 0 | 0 |
_a658 HAK 2013 _223 |
| 100 | 1 | _aHaksever, Cengiz. | |
| 245 | 1 | 0 |
_aService management : _ban integrated approach to supply chain management and operations / _cCengiz Haksever, Barry Render. |
| 264 | 1 |
_aIndianapolis : _bFT Press, _c[2013] |
|
| 264 | 4 | _c©2013 | |
| 300 |
_axxii, 485 pages : _billustrations ; _c24 cm |
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| 336 |
_atext _2rdacontent |
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| 337 |
_aunmediated _2rdamedia |
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| 338 |
_avolume _2rdacarrier |
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| 500 | _aIncludes bibliographical references and index. | ||
| 505 | 0 | _aPreface -- Understanding services -- The important role services play in an economy -- The nature of services and service encounters -- Customers: the focus of service management -- Globalization of services -- Service strategy and competitiveness -- Ethical challenges in service management -- Building the service system -- Technology and its impact on services and their management -- Design and development of services and service delivery systems -- Supply chains in services and their management -- Locating facilities and designing their layout -- Operating the service system -- Managing demand and supply in services -- Supplement queuing and simulation -- Service quality and continuous improvement -- Supplement tools and techniques of total quality management -- Service productivity and measurement of performance -- Management of public and private nonprofit service organizations -- Tools and techniques for managing service operations -- Forecasting demand for services -- Vehicle routing and scheduling -- Project management -- Linear and goal programming applications for services -- Service inventory systems -- Appendix areas under the standard normal curve. | |
| 650 | 0 |
_aService industries _xManagement. |
|
| 650 | 0 | _aBusiness logistics. | |
| 700 | 1 | _aRender, Barry. | |
| 906 |
_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
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| 942 |
_2ddc _cBK _n0 |
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| 999 |
_c441 _d441 |
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