Practical guide to IT problem management / Andrew Dixon.

By:

Dixon, Andrew (Information technology manager) [author.]

Material type: Text

TextPublisher: Boca Raton, FL : CRC Press, 2022Edition: First editionDescription: pages cmContent type:

text

Media type:

unmediated

Carrier type:

volume

ISBN:

9781032217291
9780367636227

Subject(s):

DDC classification:

658.4038 DIX 2022 23/eng/20220204

LOC classification:

HD30.2 .D59 2022

Summary: "Whilst IT problem management is well understood, doing it in practice is much harder. Aligned with such well known frameworks as ITIL, this book offers practical advice on how to tackle problems in complex environments. Each chapter explores a different aspect of problem solving and is illustrated with real-life case studies"-- Provided by publisher.

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Book	Symbiosis International University, Dubai	658.4038 DIX 2022 (Browse shelf(Opens below))	1	Available		SIU00301
Book	Symbiosis International University, Dubai	658.4038 DIX 2022 (Browse shelf(Opens below))	2	Available		SIU00302

Includes bibliographical references and index.

"Whilst IT problem management is well understood, doing it in practice is much harder. Aligned with such well known frameworks as ITIL, this book offers practical advice on how to tackle problems in complex environments. Each chapter explores a different aspect of problem solving and is illustrated with real-life case studies"-- Provided by publisher.

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