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The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage / James L. Heskett, W. Earl Sasser, Joe Wheeler.

By: Contributor(s): Material type: TextTextPublication details: Boston, Mass. : Harvard Business Press, c2008.Description: 225 p. : ill. ; 25 cmISBN:
  • 1422110230
  • 9781422110232
Subject(s): DDC classification:
  • 659.1 HES 2008 22
LOC classification:
  • HF5827.95 .H47 2008
Online resources:
Contents:
Introduction -- Build ownership into your strategic value vision -- Leverage value over cost -- Put customers to work -- Boost your employee OQ -- Engineer ownership through anticipatory management -- Build a strong and adaptive ownership culture -- Sustain your success.
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Item type Current library Call number Copy number Status Date due Barcode
Book Book Symbiosis International University, Dubai 659.1 HES 2008 (Browse shelf(Opens below)) 1 Available SIU00578

Includes bibliographical references (p. 209-214) and index.

Introduction -- Build ownership into your strategic value vision -- Leverage value over cost -- Put customers to work -- Boost your employee OQ -- Engineer ownership through anticipatory management -- Build a strong and adaptive ownership culture -- Sustain your success.

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