Principles of operations management : sustainability and supply chain management / Jay Heizer, Jesse H. Jones Professor of Business Administration, Texas Lutheran University, Barry Render, Charles Harwood Professor of Operations Management, Graduate School of Business, Rollins College

PART 1: INTRODUCTION TO OPERATIONS MANAGEMENT
1. Operations and Productivity
2. Operations Strategy in a Global Environment
3. Project Management
4. Forecasting
PART 2: DESIGNING OPERATIONS
5. Design of Goods and Services
Supplement 5: Sustainability in the Supply Chain
6. Managing Quality
Supplement 6: Statistical Process Control
7. Process Strategies
Supplement 7: Capacity and Constraint Management
8. Location Strategies
9. Layout Strategies
10. Human Resources, Job Design, and Work Measurement
PART 3: MANAGING OPERATIONS
11. Supply Chain Management
Supplement 11: Supply Chain Management Analytics
12. Inventory Management
13. Aggregate Planning and S&OP
14. Material Requirements Planning (MRP) and ERP
15. Short-Term Scheduling
16. Lean Operations
17. Maintenance and Reliability

Principles of Operations Management: Sustainability and Supply Chain Management presents a broad introduction to the field of operations in a realistic and practical manner. It also offers the largest, most diverse collection of issues on the market.

Updated problems found in the 12th Edition contain ample support in the book's solved-problems and worked examples. Together, these help you better understand concepts important to today's OM professionals.