Pyzdek, Thomas. The handbook for quality management : a complete guide to operational excellence / Thomas Pyzdek, Paul Keller. - Second Edition - xii, 484 pages : illustrations ; 25 cm Includes bibliographical references (pages 455-464) and index. ISBN: 9780071799249 (alk. paper) LCCN: 2012037639 Subjects--Topical Terms: Quality control.Reliability (Engineering) LC Class. No.: TS156 / .P9875 2013 Dewey Class. No.: 620.00452 PYZ 2013