Managing for Quality and Performance Excellence

By:

Evans, James R

Material type: Text

TextLanguage: English Publication details: India Cengage Learning India 2023Edition: 11th Revised editionDescription: 752 254 x 203 mmISBN:

9789355736987

Subject(s):

DDC classification:

658.3 EVA 2023

Contents:

Part I: PRINCIPLES OF QUALITY MANAGEMENT. 1. Introduction to Quality. 2. Foundations of Quality Management. 3. Customer Focus. 4. Workforce Focus. 5. Process Focus. Part II: TOOLS AND TECHNIQUES FOR QUALITY. 6. Statistical Methods in Quality Management. 7. Design for Quality and Product Excellence. 8. Measuring and Controlling Quality. 9. Process Improvement and Six Sigma. Part III: BEYOND QUALITY MANAGEMENT: MANAGING FOR PERFORMANCE EXCELLENCE. 10. The Baldrige Framework for Performance Excellence. 11. Strategy and Performance Excellence. 12. Measurement and Knowledge Management for Performance Excellence. 13. Leadership for Performance Excellence. 14. Building and Sustaining Quality and Performance Excellence. Appendices.

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Book	Symbiosis International University, Dubai	658.3 EVA 2023 (Browse shelf(Opens below))	Available		SIU00259

Part I: PRINCIPLES OF QUALITY MANAGEMENT.

1. Introduction to Quality.

2. Foundations of Quality Management.

3. Customer Focus.

4. Workforce Focus.

5. Process Focus.

Part II: TOOLS AND TECHNIQUES FOR QUALITY.

6. Statistical Methods in Quality Management.

7. Design for Quality and Product Excellence.

8. Measuring and Controlling Quality.

9. Process Improvement and Six Sigma.

Part III: BEYOND QUALITY MANAGEMENT: MANAGING FOR PERFORMANCE EXCELLENCE.

10. The Baldrige Framework for Performance Excellence.

11. Strategy and Performance Excellence.

12. Measurement and Knowledge Management for Performance Excellence.

13. Leadership for Performance Excellence.

14. Building and Sustaining Quality and Performance Excellence.

Appendices.

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